Privacy Policy
Effective Date: March 3, 2026
GenTrack.ai ("we", "us", or "our") operates the gentrack.ai website and the GenTrack.ai platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We collect information you provide directly, including your name, email address, organization name, and payment information when you create an account or subscribe to a plan. We also collect usage data such as pages visited, features used, and interactions with our platform. When you connect via Google OAuth, we receive your Google profile information (name, email, and profile picture).
2. How We Use Your Information
We use your information to provide and maintain the GenTrack.ai platform, process transactions and send related notices, send technical alerts and support messages, respond to your requests and provide customer service, and improve our platform and develop new features.
3. Data We Process on Your Behalf
GenTrack.ai queries AI engines (ChatGPT, Perplexity, Claude, Gemini, Copilot) using prompts you configure. The AI-generated responses, brand mention data, and analytics derived from these queries are stored and processed to provide you with insights. This data belongs to your organization and is isolated by our multi-tenancy architecture.
4. Data Sharing
We do not sell your personal information. We may share data with service providers who assist us in operating our platform (e.g., payment processors, hosting providers), and when required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), secure authentication (JWT tokens), and row-level data isolation between organizations.
6. Cookies and Tracking
We use essential cookies to maintain your session and authentication state. We may use analytics cookies to understand how our platform is used and to improve our services.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may export your data or request account deletion by contacting us. If you are in the EU/EEA, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Monitoring results and analytics data are retained in accordance with your organization's plan. You may request deletion of your data at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@gentrack.ai.